Refund & Cancellation Policy

At SOUNDSID Private Limited, we value transparency and fairness in all our transactions. Please read our Refund and Cancellation Policy carefully before making any payments.

Refund Policy

Non-Refundable Services

All payments made for content distribution, publishing, or related services are non-refundable, except under specific circumstances listed below.

Refund Eligibility

Duplicate payment due to a technical error.
Failed or incomplete transaction where the amount was deducted but service was not initiated.
Any other exceptional case approved by SOUNDSID management.

Refund Timeline

Approved refunds will be processed to the original payment method within 7–10 working days.

How to Request a Refund

Clients must submit a refund request via email to accounts@soundsid.com within 3 working days of the transaction. Requests made after this period will not be entertained.

Cancellation Policy

After Service Initiation

Once a service request (such as content distribution, publishing, or metadata processing) has been initiated by SOUNDSID, it cannot be canceled.

Before Service Initiation

If a cancellation request is received before processing begins, the payment (after deducting payment gateway or administrative charges, if applicable) will be refunded.

Company-Initiated Cancellations

In cases of technical issues, delays, or inability to deliver the committed service, SOUNDSID reserves the right to cancel the order and issue a refund at its sole discretion.